999dk Privacy Policy — Your Information Is Safe With Us

999dk is an online gaming and casino platform serving Bangladesh and various other countries across Asia. We believe privacy is a fundamental right, which is why protecting every member's personal data is our highest priority.

This Privacy Policy applies when you:

• Use the 999dk website or mobile app.
• Register for an account or log in.
• Make a deposit, withdrawal, or gaming transaction.
• Please contact customer support.
• Participate in any promotions or bonus offers.

999dk collects only the data necessary to provide our services. We never ask for information we do not need. The types of data we collect:

• Identity Information: Full name, date of birth, nationality.
• Contact Information: Mobile number, email address.
• Verification Information: Copy of national ID card or passport (for the KYC process).
• Financial information: Payment method (bKash, Nagad, Rocket number) and transaction history.
• Technical Information: IP address, device type, browser information, and login timestamps.
• Gaming Activities: Bet history, game logs, win/loss records.
• Communication Log: Records of chat or email interactions with customer support.

999dk uses the data it collects solely for the purposes listed below. We are transparent about the reason for each use:

• For account creation and management.
• For processing deposits, withdrawals, and transactions.
• For KYC verification to prevent fraud and money laundering.
• For customer service and complaint resolution.
• To ensure platform security and prevent misuse.
• To enhance your gaming experience based on your preferences.
• To comply with legal obligations.
• To inform you of promotional offers and bonuses, with your consent.

999dk follows a strict data-sharing policy. Under normal circumstances, your data is never shared with any third party. It may only be shared in the following limited situations:

• Payment Processors: Limited data is shared with bKash, Nagad, and Rocket to process transactions.
• Game software providers: Only the data necessary to operate Live Casino or slots games.
• Law enforcement agencies: Data may be disclosed under a court order or legal obligation.
• Security Verified by: Specific data shared with authorized third parties for fraud investigations.

In all such cases, only the minimum necessary data is shared, and all partners are bound by strict confidentiality agreements.

999dk uses cookies on its website and app. Cookies are small data files stored in your browser that help us improve the quality of our services.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause certain platform features to stop working.

999dk uses industry-leading technology to keep your data secure. The core pillars of our security framework:

• All data transfers are secured with SSL/TLS 256-bit encryption.
• Two-Factor Authentication (2FA) available.
• Regular penetration testing and security audits.
• Firewall and intrusion detection system active.
• Server data is stored in encrypted form.
• All staff undergo strict data privacy training and are subject to access controls.
• Real-time monitoring to detect suspicious activity.

999dk does not retain data longer than necessary. Standard retention periods are outlined below:

• Active account data — retained for as long as the account remains active.
• Transaction records — retained for up to 5 years as required by law.
• KYC documents — 3 years after verification, or as required by regulators.
• Customer Service Logs — 2 years.
• Deleted account data — permanently removed 30 days after deletion.

You have the following rights regarding your data at 999dk. To exercise any of these rights, please contact our support team:

999dk provides services exclusively to individuals aged 18 and above. We do not knowingly collect or store data from anyone under 18.

• Age verification is mandatory at the time of registration.
• Additional identity verification may be requested if suspicious activity is suspected.
• If a minor's data is registered by mistake, it will be deleted immediately.
• If parents have any concerns, they can reach out to our support team.

999dk may update this privacy policy from time to time. Members will be notified in advance of any significant changes.

• The date of any changes will always be shown at the top of this page.
• A notification will be sent to your registered email address for any significant changes.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you do not agree to the updated policy, you may request account closure by contacting support.

If you have any questions, concerns, or complaints about our Privacy Policy, please get in touch. Our data protection team is always here to help.

An initial response will be provided within 72 hours of submitting a complaint, with a full resolution within 14 business days. If you are not satisfied with the outcome, you have the right to appeal to the relevant regulatory authority.